Xwac is a powerful Call Center customer trouble ticket management tool designed to improve customer service and system troubleshooting. Xwac helps manage customer issues by providing efficient trouble ticket entry and geographical trouble ticket tracking. Xwac also centralizes system coverage, cell site, switch and central office data to provide additional troubleshooting features. Xwac is the ideal tool to manage customer issues, empowering not just your Call Center team but also the rest of your company with the readily available, up-to-date trouble ticket and network status information.
Incorporated into the exclusive Wireless Applications Corp. SiteSync platform the user gets to take full advantage of the feature-rich intuitive design, speed, and ease of use of the SiteSync product all with the ability for customization and support by our knowledgeable development team.
Download a pamphlet about XWAC here.